Wednesday, August 31, 2011

New Temporary Receptionist

Well, we have selected a new temporary receptionist to fill the role for 30 days while our existing receptionist is on leave. More to come...

Tuesday, August 23, 2011

Looking For A Temporary Receptionist

Are you upbeat and always smiling?  Do you enjoy dealing with people all the time?  If so, we are looking for you to be our temporary receptionist .  It’s about meeting and exceeding our customers’ expectations every time with service that sells itself.  Are you a fun, adaptable and dynamic individual with a passion to spark our customers’ overall experience at Torani?  Does this sound like you? Are you available for at least 30 days? Read on!

ACCOUNTABILITIES & RESPONSIBILITIES
  • Greets visitors and guests as if they were guests in your home ensuring they get connected with the appropriate Torani team member
  • Answers incoming calls with an upbeat voice, directing callers to the appropriate individual/department
  • Provides back-up support to customer service
  • Ensures meeting rooms, workspaces and offices are clean, comfortable and supplied with appropriate materials
  • Works with Torani team members to coordinate conference room schedules and places food orders (when needed for meetings)
  • Ensures office equipment is operating at an optimal level by troubleshooting problems when necessary

QUALIFICATIONS & ATTRIBUTES
  • Minimum of a high school diploma or GED; some college education preferred
  • 1-2 years of relevant experience in reception and office services
  • Excellent customer service and interpersonal skills
  • Collaborative and team oriented
  • Planning, organizing and time management skills
  • Good written and oral communication
  • Ability to multi-task and be flexible
  • Always ready to have a little fun!

Friday, August 19, 2011

Casting Call Aftermath


Casting Call Aftermath

Well, after meeting with 35 potential candidates, I was exhausted but loved the experience. This was a first for Torani HR as we usually comb through resumes, do some phone screens, have people come in for assessment testing, and go through a series of interviews. At least that's what we do for front-line individual contributor candidates. This time we met many candidates all at once, face-to-face. Some learnings:
  • Lots of people have been out of work a very, very long time.
  • 5-10 minutes with each candidate is enough time to indicate if they are a fit.
  • Having people all come in for an open "casting call" is a great way to show off our brand.
  • When running a video on a loop for candidates to watch while they wait should be longer than 5 minutes.
Out of the 35 talented candidates we met with, it looks like we will go forward on 8 for testing and interviewing. I bet that if we would have just received 35 random resumes through our website, we would have come up with far fewer people to bring in.


As always, find our open positions by clicking here.